Frequently Asked Questions


How do I schedule an appointment?

To make an appointment, please call our office at 828-296-0880 and press option 2 for scheduling assistance. Our patient coordinators will gladly assist you in scheduling an appointment.

How quickly can I get an appointment?

We try and see sick/acute patients the very same day. Our staff will ask appropriate questions to triage and work to get you an appointment in a timely manner to meet your needs.

What is your office Financial Policy?

Click here to see our financial policy.

How long will it take a nurse to call me back?

We know that you want your health concerns addressed quickly. We do our best to return all calls within 24-48 hours. However, if the nurses are especially busy, it can take up to 72 hours to return calls.

How do I get a prescription refilled?

Please call our office and leave a voicemail at the extension for the medical assistant for your provider. Due to the volume of refills being processed, please give as much advance notice as possible. Refill requests and medication adjustments take 24-48 hours to be processed. You will only be contacted if there is a problem with your prescription, please contact your pharmacy to check the status of requested refill. Refills may also be requested through your patient portal account if you have one.

What is the after-hour answering service number?

If you need to reach the on-call provider for urgent MEDICAL related needs, please call our regular business number and follow the directions to reach the on-call provider. Our providers do not do refill requests after hours or on weekends or holidays.

When should I arrive for my appointment and what if I am running late?

We ask that you arrive 15 minutes prior to your scheduled appointment time in order to ensure that we can get you checked in and ready for your appointment (please note: New Patients are asked to arrive 30 min in advance). This allows for any demographic or insurance changes to be made to your record without delaying your appointment. If you are running more than 15 minutes late for your appointment, you may be asked to reschedule but PLEASE contact our office in these situations so that we can attempt to accommodate your needs.

Patient Portal

Family Care of Fairview is excited to announce our new Follow My Health Patient Portal. This is a great tool for you to communicate with our practice! Through this online portal, you are able to:

  • View appointments
  • View your health information
  • Prescription Renewal
  • Ask a Question

Patient Portal Login



During each visit to our office, please be prepared with your most current insurance card. You will be asked to confirm your address, phone number, and insurance coverage every time you visit our office during check in. We appreciate your cooperation as we strive to provide the highest level of care from start to finish by preventing unnecessary demographic mistakes that can prevent/delay claim payment resulting in incorrect billing. This also assures that we are able to reach you with pertinent health-related information in a timely manner.

More Information

Blue Cross Blue Shield
United Healthcare


Family Care of Fairview
136 Charlotte Highway
Asheville, NC 28803
Phone: 828-296-0880
Fax: 828-296-0855

Office Hours

Get in touch