How do I schedule an appointment?
To make an appointment, please call our office at 828-296-0880 and press option 2 for scheduling assistance. Our patient coordinators will gladly assist you in scheduling an appointment.
How quickly can I get an appointment?
We try and see sick/acute patients the very same day. Our staff will ask appropriate questions to triage and work to get you an appointment in a timely manner to meet your needs.
What is your office Financial Policy?
How long will it take a nurse to call me back?
We know that you want your health concerns addressed quickly. We do our best to return all calls within 24-48 hours. However, if the nurses are especially busy, it can take up to 72 hours to return calls.
How do I get a prescription refilled?
Please call our office and leave a voicemail at the extension for the medical assistant for your provider. Due to the volume of refills being processed, please give as much advance notice as possible. Refill requests and medication adjustments take 24-48 hours to be processed. You will only be contacted if there is a problem with your prescription, please contact your pharmacy to check the status of requested refill. Refills may also be requested through your patient portal account if you have one.
What is the after-hour answering service number?
If you need to reach the on-call provider for urgent MEDICAL related needs, please call our regular business number and follow the directions to reach the on-call provider. Our providers do not do refill requests after hours or on weekends or holidays.
When should I arrive for my appointment and what if I am running late?
We ask that you arrive 15 minutes prior to your scheduled appointment time in order to ensure that we can get you checked in and ready for your appointment (please note: New Patients are asked to arrive 30 min in advance). This allows for any demographic or insurance changes to be made to your record without delaying your appointment. If you are running more than 15 minutes late for your appointment, you may be asked to reschedule but PLEASE contact our office in these situations so that we can attempt to accommodate your needs.