Frequently Asked Questions

How do I schedule an appointment?

To request an appointment online, simply click the button at the top of the screen! Or, you may call our office and speak to one of our patient coordinators. They will gladly assist you in scheduling an appointment. 

How quickly can I get an appointment?

We try and see sick/acute patients the very same day. Our staff will ask appropriate questions to triage and work to get you an appointment in a timely manner to meet your needs.

What is your office Financial Policy?

Click here to see our financial policy.

How long will it take a nurse to call me back?

We know that you want your health concerns addressed quickly. We do our best to return all calls within 24-48 hours. However, if the nurses are especially busy, it can take up to 72 hours to return calls.

How do I get a prescription refilled?

Please call your pharmacy to refill a prescription. If there are any questions about the status of your prescription, your pharmacy will contact our office for authorization. You may also request a refill via your patient portal account.

What is the after-hour answering service number?

If you need to reach the on-call provider for urgent MEDICAL related needs, please call our regular business number and follow the directions to reach the on-call provider. Our providers do not do refill requests after hours or on weekends or holidays.

When should I arrive for my appointment and what if I am running late?

We ask that you arrive 15 minutes prior to your scheduled appointment time in order to ensure that we can get you checked in and ready for your appointment (please note: New Patients are asked to arrive 30 min in advance). This allows for any demographic or insurance changes to be made to your record without delaying your appointment. If you are running more than 15 minutes late for your appointment, you may be asked to reschedule but PLEASE contact our office in these situations so that we can attempt to accommodate your needs.

Patient Portal

Family Care of Fairview is excited to announce our new Follow My Health Patient Portal. This is a great tool for you to communicate with our practice! Through this online portal, you are able to:

  • View appointments
  • View your health information
  • Prescription Renewal
  • Ask a Question

Patient Portal Login

Read more

Insurance

*MOST INSURANCES ACCEPTED*

During each visit to our office, please be prepared with your most current insurance card. You will be asked to confirm your address, phone number, and insurance coverage every time you visit our office during check in. We appreciate your cooperation as we strive to provide the highest level of care from start to finish by preventing unnecessary demographic mistakes that can prevent/delay claim payment resulting in incorrect billing. This also assures that we are able to reach you with pertinent health-related information in a timely manner.

More Information

Aetna
Blue Cross Blue Shield
Cigna
United Healthcare
Location
Family Care of Fairview
136 Charlotte Highway
Asheville, NC 28803
Phone: 828-296-0880
Fax: 828-296-0855
Office Hours

Get in touch

828-296-0880